Switching ERPs is a big project. But sometimes not switching costs more. Here are five clear signs.
Sign 1: The full customer picture requires five systems
Sales data is in the CRM, project info is in a project management tool, invoices are in the accounting software and customer messages are in email. Getting a full picture of a single customer means going through five systems.
Data updates at different rates in different places, and nobody knows which version is authoritative. This isn’t just slow — it produces errors.
What it should be: All customer data, projects, quotes, contracts and invoices in one system where information updates once and is visible everywhere.
Sign 2: The monthly report takes several hours
Excel open, data copied from multiple sources, tables updated by hand. Leadership gets the numbers with weeks of delay and makes decisions based on stale information.
What it should be: Automated dashboards that update in real time. Leadership sees the key numbers anytime without a single manual step.
Sign 3: A new salesperson can’t find the customer history
What has been sold to the customer, what was agreed, which complaints are open — the information lives in colleagues’ inboxes or in the depths of outdated files. The customer has to explain their situation all over again.
That costs credibility.
What it should be: A 360-degree customer card that shows everything — from communications to invoicing, from quotes to complaints — at a single glance.
Sign 4: The system doesn’t work outside the office
Old ERPs require a VPN or only work on the internal network. A field worker can’t log hours on site. A salesperson can’t build a quote at the customer’s location.
What it should be: A fully browser-based system that works on any device, anywhere, without installations or VPN connections.
Sign 5: Integrations break on upgrades
Integrations to accounting, e-commerce and payroll were built by hand, and nobody really knows how they work. Or they don’t exist and data is moved manually — which means errors and delays.
What it should be: Open APIs and ready-made integrations to common systems — accounting, banks, email and calendars.
Recognised three of these? Your system is slowing growth.
Modern cloud-based ERPs go live in weeks — not months. Resappi’s free assessment takes 15 minutes. After it you’ll know exactly what a new system would bring your company and what a realistic rollout timeline looks like.
Your old system costs you every month — have you actually added it up?
The cost calculation for changing ERPs is often done wrong: the price of the new system is calculated, but the cost of the old one is left out.
The old system eats money in four ways:
- Staff hours: compiling reports, moving data between systems, correcting errors
- Lost deals: the sales pipeline is invisible, deals go unfollowed, customer reminders are forgotten
- Invoicing errors: late invoices, wrong invoices, unbilled hours
- Staff churn: good people leave when their tools are outdated
When these are summed up, the cost of the new system is a small fraction of the total savings. Resappi’s free assessment quantifies concretely how much your current system costs you — and the timeline on which a new one pays for itself.
